Paula, The brass latch on my Carrier shoulder bag doesn’t click. It spins around and comes unfastened. Can it be repaired or replaced? Thank you.
Dooney & Bourke does repairs and refurbishing of bags and also sells parts such as straps and fobs, but it might cost you more for shipping both ways and the repair cost than it would to purchase another vintage bag.
You can contact them through their website. Here is their contact page and information
When you purchase a Dooney & Bourke handbag or accessory, you are making an investment that will pay dividends for many years to come. Our firm commitment to customer satisfaction is evident in all of our products, which are guaranteed against any defect in craftsmanship for one full year. If your Dooney & Bourke purchase does not withstand the rigors of normal use within one year, we will gladly repair or replace the item free of charge. Please keep in mind that some Dooney & Bourke products take on certain characteristics over a period of normal wear that are not considered defects. For instance, the leather trim and handles on many of our handbags will gradually darken to a richer shade with time and exposure to sunlight. This sort of natural aging, along with certain amounts of stretching and softening, creates a distinctive, matured appearance that will continue to enhance over time.
In order to be covered by our product guarantee, simply fill out and return the guarantee card that comes with each Dooney & Bourke product.
We will gladly exchange or refund your order, provided the merchandise is unused and you respond within thirty days after receiving your order. Shipping and handling fees are not refundable. To return an item, please ship it UPS or insured mail, and be sure to fill out and enclose the bottom portion of your invoice.
Any exchanged or refunded item will be credited for the price at which the item was purchased. If you choose to exchange your item, any replacement item will be charged at the current price at the time of your exchange.
The Dooney & Bourke Repair/Replacement Program
Repairs: After the initial year covered by our guarantee, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.
Replacements: If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. We will try to accommodate all replacement requests to your full satisfaction, however, it is not our policy to replace an item from a specific collection with another item from one of the following collections/styles: watches, coats, sweaters, scarves, hats, gloves and shoes, Internet specials and the new IT collection. Please note: The original item will not be returned to you. Once you have authorized a replacement, this item will be destroyed.
Processing: To repair or replace an item please return it to our factory with your name, address, and phone number (day and evening) via insured mail or UPS. Be sure to include a description of the repair / replacement needed. Allow 1-2 weeks for a written response and 4-6 weeks time for your requested repair and / or replacement.
Dooney & Bourke, Inc.
Att: Return Department
1 Regent Street
E. Norwalk, CT 06855
If you have any questions please contact our Customer Service Department:
Please let us know what you find out so we can post the estimate and other information here.
Thanks ! Paula